How to contact us

If you did not find your answer in this Help section, you can contact the CitizenPlane Support Team 24/7 at

Do include your CitizenPlane Booking Reference Number (PNR); it is available in your confirmation email.

Please note that we do not offer phone assistance.  Every email is read and answered within 24 hours during the week.

If your flight departs in less than 24 hours, you can also contact us at and we will be notified. Non-urgent emails will not receive an answer at that address. 

Our team will get back to you shortly!