Status of my Booking

Every passenger is able to check the status of their booking on their CitizenPlane personal online space at https://mytrip.citizenplane.com/ by entering their PNR or booking number (available in the confirmation email from CitizenPlane) and Last Name (Surname).

It contains all the relevant information regarding the booking, as well as any changes to the scheduled flight. 

It is also where you can accept or refuse a Schedule Change to claim a refund if applicable.