Who is my Travel Agent (OTA)?
Most bookings are made through an Online Travel Agency (OTA).
The OTA charges the passenger and issues the invoice. They are also the Merchant-of-Record and have access to banking details for refunds.
The main OTAs are Kiwi, GoVoyages, eDreams, etc.
Please check your inbox for the confirmation received after purchase, or the charge on your credit card and contact them directly for further information on a refund already processed by CitizenPlane.