I have made a mistake
If you have made a mistake during your booking, such as entering the wrong passenger's name, date of birth or wrong passport information then your ticket may not be valid. Please read below for more information.
- In case of a wrong passenger's name, we cannot change the name on a reservation, as our fares are non-exchangeable and non-refundable.
- If the date of birth or wrong passport information has been entered, please contact our Support team using the form on the upper-right corner at least 24 hours before departure and we will be happy to assist you in making the change
We recommend that you double-check all personal information before finalizing any bookings to ensure all the relevant details are correct.
CitizenPlane cannot be held liable if you are refused entry to travel and you may be asked to purchase a new ticket.