I have made a mistake

If you have made a mistake during your booking, such as entering the wrong passenger's name, date of birth or wrong passport information then your ticket may not be valid. Please read below for more information.

  • In case of a wrong passenger's name, we cannot change the name on a reservation, as our fares are non-exchangeable and non-refundable.
However, we can make an exception in the following cases:
- if your name change consists of less than two letters
- if you made a mistake in the birthdate of a passenger
- if you switched the first name and last name of a passenger
Please contact us using the form on the upper-right corner if your issue is with one of those cases.
  • If the date of birth or wrong passport information has been entered, please contact our Support team using the form on the upper-right corner at least 24 hours before departure and we will be happy to assist you in making the change

We recommend that you double-check all personal information before finalizing any bookings to ensure all the relevant details are correct.

CitizenPlane cannot be held liable if you are refused entry to travel and you may be asked to purchase a new ticket.

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